Did you know – frustrated customers tell 9-15 people about their experience?
Fret not, Zence is here to unite disparate tools and revolutionize your Customer Experience. The all-in-one CRM stack offers a Single View of Customer, connected experience across channels. This translates to happy customers who are more likely to become loyal advocates for your brand.
Exploring ways to enhance your capabilities, or thinking about new implementations or considering migration?
Amaze your customers. Opt for an omnichannel engagement strategy to deliver a consistent, personalized customer…
Be proactive in a customers moment of need. Delight your customers with effortless brand experience…
Powerful Data Analytics to transform your biz. Drive better business results and boost loyalty with data-driven insights…
Leverage Chat & Buy. Accelerate business growth via WhatsApp and Digital Commerce Bot to enhance engagement and sales…
At Soch, we are committed to delivering a seamless customer experience across all touchpoints. With Zence by Easyrewardz, the leading Vertical SaaS solution in Retail CRM, we’ve refined how we connect with customers—leveraging segmentation, personalized outreach, and loyalty initiatives to drive engagement.
Our online integration also ensures that loyalty members can now earn and redeem points seamlessly whether they shop in-store or online, giving them greater flexibility. As we introduce the Zence ticketing module, we look forward to improving support efficiency and delivering faster resolutions, ensuring a smooth shopping experience across channels.
With a comprehensive CRM stack powering our approach, we continue to strengthen customer relationships and optimize every interaction.
Deepak Mahnot
Chief Marketing Officer
At Hidesign, we deeply appreciate the support and expertise of the Zence team in seamlessly implementing our loyalty program. Their thorough understanding of the program construct and meticulous approach to requirement gathering ensured a smooth and efficient rollout. The precision with which they handled our data migration made the transition effortless.
What truly stood out was their commitment—clear communication, timely updates, and an unwavering support system. The detailed training sessions empowered our teams with a strong grasp of the platform, reinforcing the value of this partnership.
Team at Zence has demonstrated exceptional dedication and a problem-solving mindset, exceeding our expectations at every step. We look forward to strengthening this collaboration further.
Kavin S
Manager – IT
City Kart Stores extends its heartfelt appreciation to the Zence team for their unwavering support in implementing Loyalty Integration, Cashback, Digital Invoice, and NPS. Their expertise, proactive approach, and commitment to excellence have played a pivotal role in enhancing our customer engagement.
The team’s dedication and ownership ensured a seamless transition, making the entire process efficient and hassle-free. We are excited to deepen our association and drive even more impactful results together.
Ajay Goel
Business Analysis Manager
“It’s been a decade-long relationship with Zence. We were first of the few customers that started working with them and it’s been a great journey. We have done new ideation, innovation together to bring our new solutions and solve our customer’s problems. Zence team has been responsive to every challenge. We are now working towards servicing every individual customer as per their differentiated needs, this is an area that Zence helps us solve.”
Ranjan Sharma
CIO & Head of Supply Chain
“We have onboarded Zence as our CRM, ORM and ticketing tool. The future is of tech intervention, working on the consumer journey and coming up specific solutions to our ever-dynamic target audience of Gen Z and Millennials is the need of the hour. We are looking for our brand to have deeper engagement with our consumers to be able to cater to them with their specific needs and a CRM tool like Zence is going to be pivotal in that journey. ”
Vrushali Parab
Head of Marketing
We started our journey with Zence five years ago, I always appreciate the overall support of the team here. The amount of knowledge that the Zence team is carrying is absolutely fantastic and commendable. The team keeps improving themselves by coming up with new ideas and focusing on unified loyalty. This also motivates and helps the team at Burger King in every way.
Manoj Gupta
AVP - IT
Customers are very demanding and they want the best. We want Zence to understand our customer journey and give our customers what they desire. We want to understand the pulse of our customer and Zence is a strong automation platform that can understand it, giving us everything under one roof.
Vikita Chaudhary
Head - Marketing & Communications
Offer delightful experiences to woo your customers. Know how Zence help brands deliver customer delight
Boost conversations by initiating the right interaction, on the right channel, at the right time of a purchase journey
Manage patient lifecycle optimally. A blend of utilitarian and delight features for enhanced patient experiences
Offer tailored, seamless travel experiences that inspire more bookings. Provide personalized support and turn leads into loyal, recurring travellers
Unlock deeper customer insights to fuel personalized engagement, boost ancillary revenue, and craft compelling value propositions for participating tenants.
Ensure Every Experience is Five-Star. Manage reviews, Capture CSAT, provide instant complaint resolution, offer e-Receipts & more...
Leads | Loyalty
Go the extra mile to understand your customers’ preferences, offer personalized experiences and convert leads to loyalists
Campaign | Loyalty
Convert Browsers to Buyers
Drive initial transactions from new website visitors and reawaken dormant customers using targeted precision strategies
Loyalty | Campaign | Analytics
Drive deeper engagement and unlock greater milestones through rewards & personalized conversations, fostering seamless tier advancement
Campaign | Analytics | Loyalty | VoC
Track customer feedback & complaints across all channels. Ensure uniform communication and convert interactions into meaningful dialogues
Analytics | Campaigns | VoC | Loyalty
Use analytics for churn rate, winback campaigns & service recommendations. Implement surveys and next best actions to turn customers into repeat buyers
Unify your brand’s CRM ecosystem and create seamless customer journeys with Zence
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